The following information sets out the General Terms and Conditions of this website.
TO ENSURE A GOOD USER EXPERIENCE ON THIS WEBSITE, WE ASK THAT YOU READ THESE TERMS AND CONDITIONS CAREFULLY. BY BROWSING THE WEBSITE, THE USER ACCEPTS THE TERMS SET OUT HEREIN.I. GENERAL PROVISIONS
1. OWNERSHIP
Indústrias e Comércio de Calçado, S.A. (hereinafter ICC or simply the Seller), with registered office at Avenida de Londres, nº 540 – Room 601, 4800‑151 Guimarães, share capital of €1,416,495.00, tax identification number 501642200, registered with the Guimarães Commercial Registry Office, is the lawful owner of the official website whose domain is http://www.lavoro.pt, hereinafter referred to as the LAVORO Store, as well as its respective subdomains.
2. CUSTOMER SUPPORT
For additional information or clarification of any questions, you may contact ICC via email at info@lavoroeurope.com or, if preferred, by telephone at +351 253 776 624, Monday to Friday, from 9:30 a.m. to 6:30 p.m.
3. PURPOSE AND SCOPE
3.1. The website www.lavoroeurope.com aims to promote and sell professional footwear and other personal protective equipment under the LAVORO brand.
3.2. These Terms and Conditions apply to any User of the website www.lavoroeurope.com, as well as to all operations and/or transactions of any kind carried out through it.
3.3. Any commercial transaction carried out under point I applies to any User acting as a professional (B2B) or as a “consumer” (B2C), according to the concept defined under applicable legislation, without prejudice to provisions that, by law, apply exclusively to consumers.
3.4. ICC reserves the right to unilaterally amend, at any time and without prior notice, the presentation and content of the website, namely the Terms and Conditions, product information, prices, promotions, commercial conditions, and services. Users are bound by the content in force on the date of consultation and/or use of the website.
4. CONDITIONS OF USE OF THE WEBSITE
4.1. In accordance with applicable legislation, each User undertakes to use the website in compliance with the applicable conditions, refraining from any activity contrary to the law, ethics, morality, or the interests of third parties. Otherwise, ICC reserves the right to resort to appropriate legal means.
4.2. The insertion of links on this website for commercial purposes or without prior authorization from ICC is expressly prohibited.
4.3. ICC assumes no responsibility for third‑party links. If the User accesses other websites via www.lavoroeurope.com, they should consult the respective privacy policies and general terms of use.
5. INTELLECTUAL PROPERTY
All content and information present on www.lavoroeurope.com and its subdomains are the property of ICC. The use, reproduction, copying, or dissemination by any means of logos, texts, images, and videos from the website is subject to prior authorization.
II. ONLINE SALES
6. ONLINE STORE INFORMATION
6.1. PRODUCTS
6.1.1. ICC provides information on product features through visual and technical descriptions, photographs, and illustrative videos of the products sold.
6.1.2. The photographs and videos presented on the website are for illustrative purposes only; therefore, before placing an order, users are advised to consult the detailed characteristics of the product.
6.1.3. The product catalogue and stock quantities are exclusive to the LAVORO online store and independent from availability in physical stores.
6.1.4. ICC is not responsible for any changes in the appearance or characteristics of products available on the website. Users accept the technical descriptions, photographs, and videos in force at the time of order confirmation.
6.1.5. If the User finds that the products listed in the order confirmation email are incorrect, they may immediately request a change before dispatch by sending an email to info@lavoroeurope.com.
6.2. PRICES
6.2.1. The price of each product available at info@lavoroeurope.com and its subdomains is shown in euros, or in pounds depending on the customer’s market, and includes VAT at the applicable legal rate.
6.2.2. Prices, as well as any campaigns or promotions, are exclusive to the LAVORO online store and independent of prices practiced in physical stores or third‑party websites, notwithstanding the possibility that they may coincide.
6.2.3. Product prices on the website may be changed at any time. Such changes will not affect orders for which a confirmation email has already been sent.
6.2.4. Despite ICC’s best efforts to keep all information up to date, computer, manual, technical, or other errors may occur, causing an unintentional substantial change in the retail price.
If the price confirmed by email is substantially lower than the announced and paid price, the difference will be refunded. If it is substantially higher, the User will be informed by email and may accept the new proposal or cancel the order, as referred to in clause 10.
6.2.5. Only the final checkout screen, displayed before order submission, includes shipping costs, as provided for in clause 9. Additional costs may apply for countries outside the European Union (such as customs duties), which are not identified at checkout and are the User’s responsibility.
6.3. PAYMENT METHODS
6.3.1. ICC provides the following payment options to Users:
Previously agreed conditions between the customer and ICC.
7. USER INFORMATION
7.1. Purchases do not require account creation, provided that the “Billing Details” form is completed. However, the User may choose to create an account to facilitate future purchases.
7.2. The User declares and warrants that all information provided is accurate and up to date. If errors are detected in the confirmation email, corrections may be requested via info@lavoroeurope.com.
7.3. ICC is not responsible for incorrect or outdated information provided by the User.
7.4. ICC is committed to ensuring information security and personal data protection. The Privacy Policy is available at info@lavoroeurope.com.
8. ORDER PROCESS
8.1. The ordering process is simple and intuitive; however, should any questions arise, the User should contact the company via info@lavoroeurope.com.
9. DELIVERY
9.1. ICC retains ownership of the ordered products until full payment has been made. Order processing begins only after payment confirmation.
9.2. Products may be shipped to mainland Portugal, islands, and other European countries indicated in the “Billing Details.”
9.3. ICC will make its best efforts to ensure delivery on the indicated date.
9.4. In the absence of a specified date, the following indicative timeframes apply:
Mainland Portugal and mainland Spain: 6 to 7 business days
Madeira and Azores: 10 to 12 business days
Balearic and Canary Islands: 6 to 9 business days
Other European countries: 10 to 12 business days
9.5. Weekends and public holidays are not considered delivery days.
9.6. Timeframes are indicative and may vary due to force majeure, stock unavailability, or carrier issues.
9.7. If delivery on the proposed date is not possible, the User will be informed and may accept a new date or cancel the order.
9.8. ICC may carry out partial deliveries.
9.9. Delivery is deemed complete upon signing the receipt.
9.10. All deliveries incur shipping costs displayed before order submission, except in promotional campaigns.
9.11. Shipping costs vary according to destination country.
9.12. The User is responsible for verifying legal import conditions. ICC is not responsible for customs holds.
10. ORDER CANCELLATION BY THE USER
The User may request order cancellation up to the shipment date, without justification, by emailing info@lavoroeurope.com or the assigned front‑office representative (seller).
11. RETURNS
11.1. The User may exercise the right of withdrawal within 14 days after receiving the product, without justification, by contacting info@lavoroeurope.com.
11.2. Products must be returned in perfect condition, with all components, accessories, and original packaging.
11.3. The product price will be refunded; return shipping costs are borne by the User.
12. RESOLUTION / REPLACEMENT DUE TO NON‑CONFORMITY
12.1. Products purchased by consumers benefit from a legal warranty of 3 years.
12.2. Lack of conformity must be reported within 2 months of detection.
12.3. ICC will bear the costs of return or collection.
12.4. In promotional campaigns, only the amount actually paid will be refunded.
13. RETURN / REPLACEMENT PROCESS — B2B CHANNEL
13.1. You must now request access to Lavoro Support, a channel created to facilitate the return process. Enter here: https://support.lavoroeurope.com/register
14. REFUSAL / SUSPENSION OF ORDER BY ICC
14.1. ICC may refuse or suspend orders in cases of fraud, non‑payment, legal incapacity, excessive orders, or stock unavailability.
14.2. In the event of refusal, a full refund will be issued.
15. LIABILITY
15.1. ICC is not responsible for indirect damages or misuse of the products.
15.2. Nothing herein affects the consumer’s statutory rights.
16. ALTERNATIVE DISPUTE RESOLUTION
16.1. The User may file a complaint by email, phone, or via the Electronic Complaints Book.
16.2. ODR Platform: https://ec.europa.eu/consumers/odr
16.3. Available entities: CNIACC, Lisbon Arbitration Centre, Vale do Ave Centre, CIAB, CIMPAS, CICAP.
17. LAW AND JURISDICTION
17.1. These Terms and Conditions are governed by Portuguese law.
17.2. The parties undertake to seek an amicable resolution within 60 days.
17.3. The Court of the District of Guimarães shall have jurisdiction, to the exclusion of any other.